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Refund and Return Policy

1. What is Outhentic Meds? Outhentic Meds is a trusted and reliable pharmacy that offers a wide range of prescription and over-the-counter medications, health products, and wellness services.

2. Are you a licensed pharmacy? Yes, Outhentic Meds is fully licensed and operates in compliance with all applicable laws and regulations. We prioritize your health and safety by ensuring that all our products are sourced from reputable manufacturers and suppliers.

3. Do I need a prescription to order medications from Outhentic Meds? Yes, certain medications require a valid prescription from a licensed healthcare professional. We strictly adhere to prescription requirements and will request a copy of your prescription for prescription-only medications.

4. How can I place an order with Outhentic Meds? You can place an order with Outhentic Meds through our website or by calling our dedicated customer service helpline. Our user-friendly website makes it easy to browse and select products, add them to your cart, and proceed to checkout.

5. Do you offer shipping services? Yes, we offer fast and reliable shipping services. We strive to process and ship orders promptly, ensuring that your medications and products reach you in a timely manner. Shipping options and delivery times may vary, depending on your location.

6. Can I track my order? Absolutely! Once your order is shipped, we provide tracking information so that you can monitor the progress and estimated delivery date of your package. You can track your order directly through our website or by accessing the tracking link provided via email.

7. What payment methods do you accept? Outhentic Meds accepts various payment methods, including major credit cards, debit cards, and online transfer services. We prioritize the security and confidentiality of your payment information and utilize encrypted platforms to safeguard your transactions.

8. Do you offer refunds or returns? We strive for customer satisfaction, and if you encounter any issues with your order, please contact our customer service team. Refunds and returns are handled on a case-by-case basis, and we will work with you to resolve any concerns or product issues.

9. Can I consult a pharmacist for medication-related questions? Absolutely! Our team of licensed pharmacists is available to provide professional guidance and address any medication-related queries you may have. Feel free to reach out to us through our customer service helpline or email, and we will be happy to assist you.

10. Is my personal information kept confidential? At Outhentic Meds, we take your privacy seriously. We adhere to strict privacy policies and maintain the confidentiality of your personal information. We do not share your data with any third parties unless required by law.