AuthenticMedsPharma Refund Policy
Effective Date
At AuthenticMedsPharma, your satisfaction is our top priority. We are committed to providing high-quality pharmaceutical products and excellent customer service. In the event that you are not completely satisfied with your purchase, we offer the following refund policy:
1. Eligibility for Refunds:
- You may request a refund for your purchase if you meet one of the following criteria:
- You received the wrong medication.
- The medication you received is damaged or defective.
- You received an incorrect quantity of medication.
- Your order is delayed significantly beyond the estimated delivery date due to issues within our control.
2. Requesting a Refund:
- To initiate a refund request, please contact our customer support team at [Customer Support Email] within [number] days from the date of delivery or receipt of the medication.
- Provide your order number, a clear description of the issue, and any relevant supporting documentation or images.
3. Refund Process:
- Our customer support team will review your refund request promptly and notify you of its approval or rejection.
- If your request is approved, we will process the refund within [number] business days.
- Refunds will be credited back to the original payment method used for the purchase.
4. Return of Medication:
- In some cases, we may request the return of the medication in question. We will provide instructions for the return process, including any prepaid shipping labels if necessary.
5. Exceptions:
- Refunds will not be granted for medication that has been opened or used, except in cases of damage or defects.
- We cannot accept returns or offer refunds for medications that have been stored improperly or outside the recommended conditions.
6. Contact Us:
- If you have any questions or concerns about our refund policy or need assistance with the refund process, please reach out to our customer support team at [outhenticmeds@gmail.com] or [Customer Support : 5099343449 ].
7. Policy Updates:
- We reserve the right to update or modify our refund policy as needed to ensure fairness and compliance with applicable laws and regulations. Any changes to the policy will be communicated on our website.